Refund policy

The Cat-Tail | Return & Refund Policy

Digital Goods Policy Due to the immediate access and non-returnable nature of our digital downloads, all sales are final. We do not offer refunds, returns, or order cancellations once a purchase is completed and the digital file access link or file has been generated.

By completing your purchase at checkout, you acknowledge and agree that digital items cannot be returned or revoked once delivered.

File Compatibility and Customer Support We want you to have a seamless experience with your digital planner and stationery. Before placing an order, please review the product descriptions carefully to ensure compatibility with your preferred PDF annotation application (such as GoodNotes, Notability, or similar software) and your device.

If you experience any technical issues downloading, unzipping, or importing your files, please contact us at inquiry@cat-tail.design. Our team will gladly assist you in troubleshooting or re-sending broken download links.

Duplicate Purchases If you accidentally purchase the exact same digital item twice in a single transaction or within a short window, please reach out to us at inquiry@cat-tail.design with both order numbers. Upon verification of the duplicate purchase, a refund for the duplicate transaction will be issued to your original payment method.

Custom and Personalized Digital Orders Customized or personalized digital orders cannot be refunded or cancelled once design work has commenced or final files have been delivered.

European Union Right of Withdrawal Notice In accordance with Consumer Rights laws for digital content, by purchasing our digital products and receiving immediate access to download the files, you expressly consent to the immediate performance of the contract and acknowledge that you lose your right of withdrawal once the download process has begun.

Refund Processing (Eligible Exceptional Cases) In the rare event that an exceptional refund is approved by our team (such as a verified duplicate order), the refund will be processed back to your original payment method within 10 business days. Please keep in mind that your bank or credit card provider may require additional time to post the credit to your account.

If more than 15 business days have passed since your refund was approved, please contact us at inquiry@cat-tail.design.